Top Benefits of Using a Virtual WhatsApp Number for Your Business
WhatsApp’s effectiveness as a customer communication tool is no longer in question. Brands across industries are increasingly using the world’s most used messenger with well over 2 billion subscribers to communicate with their customers, whether it is to share promotional messages, send important order-related updates, or even offer customer support. And they are increasingly using virtual WhatsApp numbers for this.
What is a WhatsApp Virtual Number?
A WhatsApp virtual number is a phone number that isn’t directly tied to a physical SIM card but can still be used for all standard communication purposes, including the use of WhatsApp. Businesses often opt for virtual numbers because they offer them the flexibility of being operated from any device with internet connectivity, not just a phone. These numbers can be used to send as well as receive messages. These numbers are cloud based and not tied to any particular cellular network.
Benefits of Using a WhatsApp Virtual Number for Businesses
One of the top advantages of a WhatsApp virtual number is that this feature allows multiple team members to access and respond to incoming customer queries simultaneously from various devices, be it smartphones, tablets, or computers. This number is not tied to just one device. As a result, customer support teams can address customer queries promptly and efficiently, without being tethered to a single device or location. This flexibility not only improves response times but also facilitates a collaborative team environment where responsibilities for customer engagement are shared seamlessly. This improves overall support team efficiency. Moreover, updates and messages synchronize in real-time across all connected devices, ensuring that every team member is on the same page, which is essential for providing cohesive and informed customer support.