There are many things you can do in a call center . The types of campaigns are renewed from time to time and with access to a call center you can carry out different promotional actions according to your objectives. Today we talk about the types of campaigns in a call center and we tell you everything you can do to get the most out of your call center.
With the actions of making and receiving calls, you can implement different campaigns that keep your staff busy or improve your company’s reputation.
Call center: learn about the 13 types of campaigns
Telemarketing: the best known of all, bases its efforts on selling and promoting products or services.
Customer Service: Provides general support for issues and queries
Help Desk: similar to “Customer Service”, but focused on solving specific problems with technical knowledge about the niche .
Telesales: campaign focused on cold sales with specialized agents.
Appointments: campaigns to telemarketing sms phone number lead remind. A you of appointments or schedule new periodic consultations.
Demand for payment: campaign focused on collecting unpaid rents or monthly payments.
Advertising: bases its activity on promoting a brand or product without influencing sales.
After-sales: management of queries or doubts following a massive sales campaign.
Green Number:
This is a campaign that is carri out after catastrophes. Agents are task with reassuring and providing help to people who call . These are usually campaigns carried out by governments and institutions, but also by brands such as airlines.
Surveys: perfect for understanding the situation in. A geographic ວິທີການພັດທະນາຍຸດທະສາດການລາຍງານ ROI ເນື້ອຫາກັບ HubSpot area and segmenting other types of campaigns.
Governmental: dedicat to answering questions and transferring calls to specific centers. These campaigns are usually contracted by governments for special events such as elections.
BPO: the acronym stands for Business Process Outsourcing . These aleart news are campaigns subcontract by other call centers that can represent a good percentage of a call center’s annual turnover.
