What is Call Center Sales and customer service reps and employees are often the first line of contact between your business and its customers. Therefore, their performance can directly impact how successful your business or call center is. Call center performance management is a surefire way to test and review […]
Yearly Archives: 2024
1058 posts
Most companies are trying to go global to expand their reach and generate more sales. But how do you communicate with international clientele without increasing your expenses? International toll-free numbers are the way to go! Here we compare all the types of international toll free numbers so you can find one that […]
International call forwarding is used by tens of thousands of businesses worldwide, as there are many associated benefits. Here we outline the top 5 business call forwarding benefits that an international or remote call forwarding service brings to any business. 5 Benefits of International Call Forwarding for Small Business International […]
With the rise in work from home as an option, more and more employees demand flexibility in hours and location. This has given rise to the possibility of a home-based call center that does everything a regular call center does, however, running entirely from home. Here we will highlight 4 best practices […]
Global Call Forwarding launches a new web dialer for its large global customer base. The proprietary web dialer enables users to receive and make high-quality international phone calls from a web browser. Simple login from any web browser The new GCF Web Dialer is fully integrat with list of georgia […]
Are customers abandoning calls because they are waiting in line for too long? This can hurt your business if not taken care of quickly. Long call waiting times lead to frustrated and dissatisfied customers. Here we will look at a few different ways you can reduce average hold times in […]
International toll free numbers can help you expand your company’s reach by creating communication channels between your company and interested customers in other countries and states. Here we will outline how much an international toll free number costs and what important factors to take into account when getting a new international […]
Managing remote or distributed teams can be a hassle. Ensuring that employees stay connected and are able to contact customers and answer customer service calls is important. However, not everyone has access to the tools needed to make such a system work. Here is where a softphone can benefit your […]
One of the most important parts of any business is to offer reliable customer support. This means that when a customer calls your business, you are always reachable and can provide quick and effective service. Offering such a support channel can prove difficult at times, especially when your team does […]
Discover the best tools to sell with WhatsAppWant to learn more about the Chinese telephone code plan? Find out which Chinese phone number type is the best fit for your business. Also, we outline common China VoIP issues and what telecom companies are doing to provide better virtual communication in […]
